This page explains how to reach the team behind casino-guide.ca, whether you want to ask a question, send feedback, or flag something we got wrong. We are an independent, educational resource about how casino games work in Canada — rules, odds, house edge and terminology — and we read every message that comes in. You will find our email routes, what we can realistically help with, and how to submit a correction below.
Key Points
- Best for: questions, feedback and factual corrections about how casino games work.
- General email: [email protected] — or use the contact form on this page.
- Corrections email: [email protected] — include the page URL and your source.
- Reply time: usually within a few business days.
- Not a casino: we cannot resolve operator, account, payout or bonus disputes.
How do I contact casino-guide.ca?
The fastest way to reach us is by email, or through the contact form on this page. We are a small editorial team, so a short, specific message with any relevant page link helps us reply faster. Use the route that best matches your reason for writing:
- General questions and feedback: email [email protected] or use the contact form.
- Factual corrections: email [email protected] with the page URL and the detail you believe is wrong.
- Editorial, media or partnership enquiries: email [email protected] with “Editorial” in the subject line.
If you are not sure which route fits, the general address is always a safe choice and we will pass your message to the right person.
Contact Details
| Reason for contact | Where to send it | Please include |
|---|---|---|
| General questions & feedback | [email protected] or the contact form | Your question and any relevant page link |
| Factual corrections | [email protected] | Page URL, the detail that is wrong, and a source |
| Editorial, media & partnerships | [email protected] (subject: Editorial) | A short summary of your request |
| Typical reply time | — | A few business days |
How do I report a factual error or outdated information?
Tell us the exact page and the claim you think is wrong, and we will check it against primary sources. Accuracy matters to us because rules, odds and Canadian gambling regulations change, and a guide is only useful if it is current. When you report a correction, it helps to include:
- The URL of the page (and the heading or sentence, if you can).
- What the page currently says and what you believe is correct.
- A source for the correct information, if you have one — an official rule book, regulator page or operator help page is ideal.
We verify every correction before updating. If we make a change based on your message, we update the page and, where it is significant, note that it was revised. You are welcome to compare any explanation against our guide to how casino games work, which sets out the odds, house edge and RTP concepts the rest of the site builds on.
How do I send feedback or suggest a topic?
Send feedback or topic ideas to our general email or the contact form, and tell us what you were trying to learn. Reader suggestions directly shape what we write next, so specific requests — “explain how a progressive jackpot pool grows” or “compare European and American roulette odds” — are genuinely useful. We cannot promise to cover every suggestion, but we log them all and prioritise the questions readers ask most often.
What can and can’t you help with?
We can help with questions about how games and casino maths work; we cannot act as a casino, a regulator or a dispute service. Knowing this up front saves everyone time. A common mistake is contacting an educational guide expecting it to resolve an account or payment issue — that has to go to the operator or regulator instead.
- We can help with: explaining rules, odds, payouts, house edge, RTP and terminology; pointing you to the right page on the site; and fixing errors you report.
- We cannot help with: disputes with an online casino, account or verification problems, withdrawal or payout delays, bonus complaints, or anything to do with a specific operator’s balance. Contact that operator’s support team, and if needed the relevant provincial regulator, for those.
- We do not provide: betting tips, “systems”, or any claim that a strategy improves your chance of winning — the house edge applies to every player over time. For support with gambling itself, see the resources below.
How long does it take to get a reply?
We aim to reply to most messages within a few business days. Corrections and clearly described questions are usually quickest, because we can act on them straight away. Very broad or vague messages may take longer while we work out what you need, so a little detail helps. You can keep reading in the meantime — our Casino Games Guide for Canada homepage links to every section of the site.
Responsible gambling
This site is for education only and is intended for adults of legal gambling age in their province (19+ in most of Canada, 18+ in Alberta, Manitoba and Quebec). Nothing here is gambling advice, and no information on this page or anywhere on the site can improve your odds. If gambling is causing harm for you or someone you know, free, confidential help is available in Canada: ConnexOntario at 1-866-531-2600 (or text CONNEX to 247247), available 24/7, and the Responsible Gambling Council. You can also read our responsible gambling guide for tools, limits and where to get help.
Sources
Frequently Asked Questions (FAQ)
How do I contact casino-guide.ca?
Email [email protected] for general questions and feedback, [email protected] for factual fixes, or use the contact form on this page. Including the page URL and a short, specific note helps us reply faster.
How do I report a factual error?
Send the page URL, the claim you think is wrong, what you believe is correct, and a source if you have one. We verify every correction against primary sources before updating the page.
Can you give me tips to win at casino games?
No. We explain how games work, but no tip, demo play or “system” changes the odds — the house edge applies to every player over time. We only provide neutral, factual information.
Can you help with a dispute with an online casino or my account?
No. We are an independent educational guide, not a casino or regulator. Account, verification, payout and bonus issues must go to that operator’s support team and, if needed, your provincial regulator.
How long will it take to hear back?
We aim to respond to most messages within a few business days. Clear corrections and specific questions are usually answered fastest; broad or vague messages can take a little longer.